Cancellation And Refund Policy
Cancellation and Refund Policy
At Milost Cakes, we prioritize customer satisfaction and strive to provide the highest quality cakes for your enjoyment. To ensure a smooth ordering experience, please read and understand our cancellation and refund policy outlined below.
1. Cancellation Policy:
– Orders placed for same-day delivery cannot be canceled as the preparation process begins immediately to ensure timely delivery.
– For orders with advance notice, cancellations can be made within 24 hours of placing the order. Requests for cancellations beyond this timeframe will not be accepted.
2. Refund Policy:
– Due to the perishable nature of our cakes, we do not provide refunds for canceled orders placed for same-day delivery or orders that have already been prepared and are out for delivery.
– To maintain the quality and freshness of our products, it is essential for customers to store the cakes properly according to the storage instructions provided in the product description.
– We do not offer refunds for cakes that have not been stored properly by the customer.
3. Return and Replacement:
– If you receive a cake that is not fit for consumption due to an error on our part, such as a mistake made in our kitchen, we are committed to making it right.
– Please contact us at [email protected] to request a return or replacement. Include a detailed description of the issue and attach supporting pictures for our records.
– We will assess the situation and, if necessary, arrange for a return or replacement based on our findings.
4. Third-Party Delivery:
– Milost Cakes relies on trusted third-party delivery services to transport our cakes to your designated location.
– While we take utmost care in packaging our products securely, we cannot guarantee the delivery condition once the cakes are handed over to the delivery service.
– If you have concerns regarding the delivery condition, please report the issue to us with supporting evidence, such as photographs, and we will work with the delivery service to address the matter appropriately.
We appreciate your understanding of our cancellation and refund policy. Our primary goal is to provide you with exceptional products and services, and we will do our best to resolve any issues that may arise. If you have any further questions or require clarification, please do not hesitate to contact us at [email protected].